How to collect verbose logs and submit them to Safetica Support
Sometimes you may be asked by Safetica Support to provide debug logs for analysis. Please follow these steps to collect and submit the logs correctly.
A. Enable debug logging level on the stations and induce the problem:
  1. Follow the article How to enable debug (verbose) logging on stations with Safetica to enable detailed logging on the affected stations.
  2. Wait until the settings are applied on the endpoint station.
  3. Reproduce the problem on endpoint station.
B. Gather the logs and upload them for analysis:
  1. Open Safetica Console.
  2. Go to Maintenance - Debugging information collection.
  3. Click on Add collecting task.
  4. Choose Custom Collection Type.
  5. Select:
     debugLog.txt, Service_log (switch the slider to All), Debug.db, Agent_log (switch the slider to All), SupportTool
  6. Click Next.
  7. Select the computer or group of computers where you induced the problem.
  8. Click on Finish.
  9. Wait for all logs are gathered and click on Download.
  10. Upload the downloaded logs to https://upload.safetica.com/ and inform Safetica Support about this.